EU Size Jerseys - Διάγραμμα μεγεθών

Frequently Asked Questions (FAQ)

1. What shipping options do you offer?

We offer free shipping on all orders within Greece. Orders are shipped within 2-5 business days. For international orders, delivery time varies depending on location.

2. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Unfortunately, we do not support cash on delivery .

3. Can I return or exchange my product?

Yes! You can return or exchange the product within 14 days of receipt. The product must be unused and have its original packaging and tags. Return shipping costs are borne by the customer, unless there is a defect in the product.

4. What are the terms for refunds?

After returning the product, we will process your refund within 7 business days. The refund will be made via the payment method you used when ordering.

5. Are your products authentic?

Yes! All the products we sell are 100% authentic and come directly from the official suppliers of the football clubs.

6. How long does it take for my order to arrive?

For orders within Greece, delivery is usually within 2-5 business days. For international orders, delivery time depends on location and shipping company.

7. Can I track my order?

Yes, every order comes with a tracking number, which you will receive via email when your order is shipped. You can track the progress of your order via the shipping company's website.

8. How can I contact customer service?

You can contact us via email at info@fanelashop.gr . Our team is available Monday to Friday, 9:00 a.m. - 6:00 p.m. to help you with any questions you may have.

9. Can I change my order after submitting it?

If your order has already been placed and paid for, it is not possible to exchange the products. However, you can return the products within 14 days and place a new order.

10. Do you provide a warranty on your products?

Yes, we provide a guarantee of authenticity and quality on all our products. If the product is defective or if there is a problem with your order, contact us and we will resolve it immediately.